I live outside the United States. Is the product available internationally?
Currently, Megababe is only available stateside. However, we're looking into international shipping and/or partnering with international resellers and hope to be coming to your neck of the woods soon! Stay tuned on Instagram (@megababe) for updates.
My order shows delivered on the USPS website but I can't find it anywhere. What should I do?
Send us an email at firstname.lastname@example.org
and include your order number. Most packages do turn up in a day or two but after that we are happy to open a case with USPS on your behalf.
What do I do if my product melts or freezes?
Oops! Your beach bag sat in the hot sun and now your Thigh Rescue is soft and melty. Don’t worry, exposure to excessive heat (or cold) won’t impact the efficacy of the formula. Just place your Thigh Rescue upright at room temperature (or in the fridge for speedier results) and allow the formula to re-harden. You may notice a slight change in texture, but the formula itself is just as effective, we promise!
Does my product expire?
While there is no official expiration date, we recommend using the product within 2 years of manufacture or within 6 months after opening for best results and product quality.
Do you test on animals?
As if! All our testing is done exclusively on human megababes.
When will my order ship?
Once you place your order, processing typically takes 2 to 3 business days. You will receive an email with tracking as soon as your order leaves our hands.
What’s your return policy?
We’re sorry you didn’t love your Megababe! Returns are always free and happily accepted within 30 days of when your order ships. Your original payment method will be automatically refunded. It usually takes 5-10 business days to appear on your statement.
The product I purchased was a pre-order / backorder but my credit card was charged immediately. What gives?
Our payment gateway (credit card processor) only allows us to charge a customer's credit card within 7 days of the transaction. Right now, when a product goes into backordered status, it takes us more than 7 days to resupply so we capture funds at the time of the transaction.
How do I place a return or exchange?
Shoot us a note at email@example.com
with your order number and the product(s) you would like to return and we’ll take it from there!
I’m a retailer interested in carrying Megababe products in my store. Who do I talk to?Send us an email at firstname.lastname@example.org
and we will pass your inquiry to the appropriate team member.